FNB’s double transaction fiasco

Picture: Gallo ImagesPicture: Gallo Images

First National Bank has reassured its customers that there was no security breach within its online system in the wake of numerous clients being slammed with double transactions last week.

Social media was abuzz over the weekend as FNB clients affected by the double transactions (either double debits or double deposits) that went off first on Thursday 3 July and again this weekend, aired their frustrations. Some affected customers were only made aware of the double transactions when they received text messages from the bank over the weekend notifying them that the transactions had been reversed.

FNB spokesperson and executive responsible for transactional banking, Raj Makanjee, blamed the technical glitch on human error, which he says, “was an operational error at end of day processing”.

“This has no effect on internet security for online transactions as mentioned before, there was no systems error. The bank confirms that any related banking fees that occurred due to this incident will be refunded as normal course of business.”

In a statement sent to the media over the weekend, Makanjee said “that all online systems are working normally and advises that all duplicate transactions have been reversed to affected customers”.

“The bank confirms that any related banking fees that occurred due to this incident will be refunded as normal course of business,” he said.

The bank apologised for inconveniencing the customers affected by the incident.

This has no effect on internet security for online transactions as mentioned before, there was no systems error

These DESTINYConnect and DESTINYMan readers shared their experiences on Facebook.

“Yes my mother has been sorted out quickly within a day,” said Lynette Muller “Just wanted to add that … they also kept mom up to date. Thumbs up for FNB Key West! [My mother] is 77 and can’t run around sorting it all out. She just phoned them.”

Bandla Malawu says: “Yes I bank with FNB. When I woke Saturday morning I woke up to an sms alerting me that my life policy was unpaid and I had a minus of about R800 in my bank account. This was very frustrating as I knew very well that I had more than enough money in to pay all my debit orders and still be left with some money. I approached my bank, where I was shown my statement with about 4 double deductions. It was then that I was informed of the glitch . . .”

Levi Koloti says: “Yes I was but managed to log online a bit later after few attempts and could see that was a mistake.”

Felix Gatner says: “I sent and received money when they had problems but not affected at all.”

Lorla Ngobeni-Makena says: “Yes . . . but was happy with the way FNB kept the customers updated with the problem . . . Still the best Bank. #FNB.”

Jeff Rasikhanya says: “4 purchases were debited twice. On Saturday afternoon the money was reversed. It really helps to check transaction history often.”